Healthcare Advocate Role

1 week ago

Cagayan de Oro, Northern Mindanao, Philippines beBeePatient Full time

Job Title: Patient Services Advocate

Job Summary:

We are seeking a detail-oriented and empathetic individual to join our team as a Patient Services Advocate. In this role, you will be responsible for addressing patient inquiries and concerns with professionalism and efficiency.

Key Responsibilities:

  • Engage with Patients: Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.

  • Billing and Collections: Collect outstanding balances and assist patients with billing-related inquiries.

  • Coordinate with Third Parties: Support insurance companies and other entities with patient account-related questions.

  • Proactive Outreach: Place outbound collection calls to follow up on patient accounts.

  • Team Collaboration: Cross-train and support your team to ensure seamless operations and task continuity.

  • Maintain Confidentiality: Uphold HIPAA guidelines to protect patient health information.

  • Exhibit Professionalism: Demonstrate reliability, punctuality, and alignment with company values and goals.

Required Skills and Qualifications:

  • High School Diploma Required; Associate or Bachelor's Degree Preferred

  • Experience in a Healthcare or Customer Service Setting is an Advantage

  • Strong Communication and Interpersonal Skills

  • Basic Understanding of Medical Billing, Insurance Processes, and HIPAA Regulations

  • Ability to Handle Confidential Information with Integrity and Discretion

  • Organized, Detail-Oriented, and Able to Multitask in a Fast-Paced Environment

Benefits:

  • Work in a Supportive and Collaborative Environment

  • Make a Meaningful Impact on Patients' Healthcare Journeys

  • Gain Valuable Experience in the Healthcare Industry

We offer a comprehensive benefit package that includes superior service to our customers. We empower our employees to make a difference and provide opportunities to learn and grow within the company.

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