Patient Service Representative

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines Harris Computer Full time
Duties And Responsibilities
  • Answer incoming calls according to procedure and Departmental standards.
  • Assist patients in their queries and concerns.
  • Collect patients' outstanding balance.
  • Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
  • Place outbound collection calls according to procedure and Departmental standards.
  • Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
  • Ensure HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
  • Team player being supportive of Department and Company goals and policies.
  • Reliable and punctual by maintaining a good attendance record and arriving at work on time and returning from lunch and breaks on time.
  • Other related duties may be assigned from time to time.

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