Client Relationship Manager

3 days ago

Pasig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,500,000 - ₱5,500,000

About the Role

We are seeking a dedicated and experienced professional to manage client relationships, resolve inquiries, and build scalable processes for future customer support team members. The ideal candidate will have strong leadership skills, a customer-centric approach, and excellent communication skills.

Key Responsibilities
  • Own overall relationship with assigned clients from Australia, including managing onboarding, implementation, training, and increasing adoption.
  • Work in the Australian time zone and handle key accounts.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Keep up on trends, changes, and competitor actions that might affect the client.
Requirements
  • 1-2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role (SaaS & Fintech industry would be beneficial).
  • Proactive problem-solving skills and ability to improve processes within the company.
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary).
  • Strong interpersonal skills and ability to build rapport with customers.
What We Offer
  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package including health insurance.
  • Remote work flexibility with a supportive and collaborative team environment.
  • Opportunities for career advancement and professional development.

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