Client Relationship Strategist

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱7,200,000 - ₱9,600,000
Job Title

Customer Success Manager is a key role that drives business growth by ensuring client satisfaction and success with our services. This involves developing and maintaining strong relationships with clients, building trust through regular communication and proactive support.

About the Role

The Customer Success Manager will be responsible for managing customer accounts, performance metrics, and goals to identify growth opportunities. They will address and resolve customer issues promptly and effectively, coordinate with support teams to deliver comprehensive solutions, and facilitate the onboarding process for new customers.

This role requires a strategic thinker who can identify new avenues for service expansion and thrive in dynamic environments. The ideal candidate should have exceptional communication skills, strong analytical abilities, and impeccable organizational skills.

Responsibilities
  • Manage customer relationships to ensure client satisfaction and retention
  • Develop and implement strategies to drive business growth through upsells and expansions
  • Collaborate with cross-functional teams to achieve great outcomes
  • Continuously improve customer experiences through feedback and continuous improvement initiatives
Requirements
  • Proven experience in account management, relationship management, or customer success in the B2B realm
  • Adept at fostering and managing relationships with US-based B2B clients
  • Experience engaging with top-tier clients with executive-level communication
  • Proficiency in CRM software to manage customer relationships and drive progress
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences
Why This Role Matters

This role plays a critical part in driving business growth and ensuring client satisfaction. The ideal candidate should be passionate about cultivating lasting client relationships and have a strategic approach to driving business results.

What We Offer
  • Competitive salary and benefits package
  • Fully remote work with flexible hours
  • Opportunity to work directly with founders and key decision-makers

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