Client Relationship Developer
2 days ago
Job Description:
">- As a key member of our team, you will develop strong relationships with clients to drive retention and growth. Your expertise in software technical support, account management, or technical customer-facing roles will be essential in identifying areas for improvement and enhancing client satisfaction.
- You will work closely with the engineering team to scope, prioritize, and manage customer requests. Strong communication skills are crucial for both 1:1 interactions and large group meetings.
Key Responsibilities:
">- Provide strategic and tactical services to complex clients.
- Understand customer needs and translate them into effective solutions.
- Present large group meetings for clients regarding our product suite.
- Offer technical assistance and troubleshooting during implementation and deployment of our technology products.
- Work collaboratively with the engineering team to scope, prioritize, and manage customer requests.
- Develop successful client communication strategies based on prior work experiences.
- Utilize strong communication skills for both 1:1 interactions and large group meetings.
Requirements:
">- Bachelor's degree and 4-7 years of experience in software technical support, account management, or technical customer-facing roles.
- Strong understanding of technological platforms and web infrastructure.
- Intermediate knowledge of HTML/CSS/JavaScript and debuggers.
- Familiarity with technical documentation, including product specs and API integrations.
- Intermediate knowledge in Microsoft Excel.
- Ability to work cross-functionally with Product, Engineering, and Sales teams.
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