Technical Support Expert

8 hours ago

Pasay, National Capital Region, Philippines beBeeRepresentative Full time ₱100,000 - ₱120,000
Remote Technical Support Representative

We're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries.

Job Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Candidate Qualifications

The following qualifications apply:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package and a range of benefits, including:

  • HMO Coverage plus a dependent
  • Dental coverage; In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning; Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion

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