Technical Support Expert

14 hours ago

Pasay, National Capital Region, Philippines beBeetechnical Full time $40,000 - $60,000

Job seekers looking to expand their technical expertise in customer-facing roles may be interested in this Technical Support Expert position.

This role offers a chance to work with a dedicated team, delivering exceptional support services to clients across various industries. You will collaborate closely with colleagues to enhance technical capabilities and streamline processes, ensuring seamless interactions between internal teams and external customers.

A key aspect of the job involves analyzing complex issues, identifying solutions, and providing actionable guidance to resolve client queries efficiently. Additionally, you will maintain up-to-date knowledge of new product features and integrations, staying ahead of industry trends.

The ideal candidate will have 3-5 years of experience in technical support or customer service within banking, fintech, or core banking software. A strong understanding of APIs, payments integrations, and best practices in technical support is essential.

Beyond the requirements, having knowledge of accounting principles can be beneficial, as well as experience with customer support software and SLA/KPI management.

  • Responsibilities:
  • Resolve customer inquiries on product configuration, reporting, and integrations.
  • Collaborate with internal teams to improve support processes and technical troubleshooting.
  • Maintain current knowledge of product updates and API integrations.
  • Escalate complex issues, offering resolution strategies and guidance.
  • Identify tools and automation for resource optimization.

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