SaaS Operations Support Professional

1 week ago

Baguio City, Cordillera, Philippines beBeeSupport Full time ₱92,400 - ₱123,456

Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team.

The successful candidate will be responsible for providing round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

Key Responsibilities:

  • Monitor our inhouse ticketing system during assigned shifts, acknowledge requests within the defined first response target
  • Access SaaS environments to perform user access provisioning, deprovisioning and changes as well as simple SaaS setup workflows
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope
  • Log every action with notes, request links, and screenshots or other evidence in the system of record

Requirements:

To succeed in this role, you will need:

  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiarity with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e. Figma, Miro, Salesforce, Slack and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes

Nice to Have:

  • Experience working for a U.S. SaaS company
  • Hands on experience with access management workflows
  • Familiarity with Okta, Google Workspace or Entra ID
  • Basic understanding of security and compliance practices
  • Ability to spot patterns and suggest small process improvements over time
  • Prior work in a 24/7 support or rotating shift environment

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