
Advanced Technical Support Professional
2 days ago
Senior Technical Support Specialist
We are seeking a highly skilled and customer-focused Senior Technical Support Specialist to join our global support team. This is a full-time opportunity where you'll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and QA.
Responsibilities- Provide advanced technical support for global customers on MDM/UEM platforms
- Troubleshoot and resolve complex technical issues efficiently
- Escalate and collaborate with cross-functional teams to resolve product-related matters
- Develop knowledge base articles and training materials
- Mentor junior engineers and share best practices
- Handle escalations with urgency and professionalism
- 5+ years in technical support (enterprise software/SaaS)
- Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
- Excellent troubleshooting and communication skills
- Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
- Ability to thrive in a remote, fast-paced environment
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