Advanced Technical Support Professional

2 days ago


Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000
Job Opportunity

Senior Technical Support Specialist

We are seeking a highly skilled and customer-focused Senior Technical Support Specialist to join our global support team. This is a full-time opportunity where you'll work on challenging technical issues and collaborate with world-class teams across Product, Engineering, and QA.

Responsibilities
  • Provide advanced technical support for global customers on MDM/UEM platforms
  • Troubleshoot and resolve complex technical issues efficiently
  • Escalate and collaborate with cross-functional teams to resolve product-related matters
  • Develop knowledge base articles and training materials
  • Mentor junior engineers and share best practices
  • Handle escalations with urgency and professionalism
Qualifications
  • 5+ years in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
  • Ability to thrive in a remote, fast-paced environment



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