Support Professional

1 day ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time $30,000 - $50,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced Technical Support Specialist to join our organization.

About the Job

This is an exciting opportunity for you to provide top-notch support to customers via live chat and tickets, while working with them to troubleshoot technical challenges.

You will be responsible for simplifying complex issues into actionable steps that customers of all expertise levels can follow, as well as contributing to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

Key Responsibilities
  • Provide expert support on various products and troubleshoot technical challenges via live chat and tickets.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
Requirements
  • Fluent English language skills (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
What Makes You Stand Out
  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.
Why Join Us
  • Opportunity to work with a global organization and contribute to its growth.
  • Limitedless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions.
  • Flexibility to contribute from home and balance studies or other personal priorities.

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