Remote Technical Support Specialist
7 days ago
We are seeking an experienced Technical Support Representative to join our team. In this role, you will be responsible for providing exceptional remote support to customers, troubleshooting technical issues, and ensuring prompt resolutions.
You will review and update support tickets, document processes, and communicate effectively with customers to address their needs.
- Key Responsibilities:
- Manage and update support tickets for efficient tracking
- Troubleshoot technical issues and document resolution steps
- Communicate effectively to address customer needs
- Contribute to creating and improving knowledge base materials
- Stay up-to-date with company tools and services
Qualifications:
- Minimum 150 Mbps internet speed and remote setup
- Experience in technical support, preferably remote
- Strong written/verbal communication and troubleshooting skills
- Familiarity with Google Suite, Microsoft Suite, and CRM systems
- Attention to detail, problem-solving abilities, and a team-player mindset
Benefits:
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
About the Role:
This is an entry-level position that requires the ability to work independently, have a reliable internet connection, and availability for consistent scheduling, including weekends.
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