Technical Support Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,500,000
Job Overview

We are seeking an experienced professional to assume a Support Analyst role. The ideal candidate will have a strong background in SQL, Linux, and networking, coupled with exceptional communication and problem-solving skills.

Main Responsibilities:
  • Resolve customer support tickets and ensure timely updates.
  • Troubleshoot technical issues (SQL, Linux, networking, VPNs).
  • Collaborate with clients to deliver optimal outcomes.
  • Provide after-hours/holiday support when required.
Key Requirements:
  • 4+ years' experience in SQL, production environments, and client support.
  • Linux OS support and network administration knowledge.
  • Familiarity with relational databases (Oracle/PostgreSQL).
  • Strong communication and problem-solving skills.
Benefits Package:
  • Fully remote work.
  • Comprehensive health insurance, lifestyle rewards program, gratuity, and more.
Nice to Have Skills:
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.

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