Technical Support Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱1,080,000

Are you a skilled and dedicated individual with a passion for delivering exceptional technical support? Limitlessli is seeking a talented Technical Support Specialist to join our team.

The Opportunity:

As a Technical Support Specialist, you will be the first point of contact for IT support requests from healthcare staff and providers.

This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to Level 2 teams.

Key Responsibilities:
  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone or email.
  • Create clear, detailed, and accurate support tickets capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to Level 2 or specialized support teams.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment providing IT helpdesk or customer support services.
  • Strong attention to detail and exceptional documentation skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.

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