Remote Technical Support Representative Position

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCareer Full time ₱100,000 - ₱120,000
Technical Support Professional

This is a remote opportunity to provide technical assistance and support to clients across various industries. In this role, you will be the first point of contact for clients requiring technical support.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Disinfection practices and wellness initiatives
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Physical Requirements:

This job operates in a professional office environment. The role is largely sedentary and requires sitting or standing for long periods while using a computer and headset. The employee may occasionally move about the office and lift up to forty (40) pounds.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based

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