Technical Support Specialist
7 days ago
We are seeking an experienced professional to fill a Support Analyst role.
SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We're on a mission to unlock the value of the Smart Grid for utilities and their customers. This is an exciting opportunity for an individual with strong client service, troubleshooting, and analytical skills to join our remote team and make an impact while working with cutting-edge Smart Grid solutions.
Key Responsibilities- Resolve customer support tickets and ensure timely updates.
- Troubleshoot technical issues (SQL, Linux, networking, VPNs).
- Collaborate with utility clients to deliver the best outcomes.
- Provide after-hours/holiday support when required.
- 4+ years' experience in SQL, production environments, and client support.
- Linux OS support and network administration knowledge.
- Familiarity with relational databases (Oracle/PostgreSQL).
- Strong communication and problem-solving skills.
- Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
- Utility industry or Smart Grid exposure.
- ITIL/ITSM background.
- Fully remote work
- Health & life insurance, lifestyle rewards program, gratuity, and more.
- Mid-Senior level
- Full-time
- Information Technology
- Outsourcing and Offshoring Consulting
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