Technical Support Specialist

1 week ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱8,000 - ₱10,000

Job Title: Remote Technical Support Representative

Description

The role of a remote technical support representative involves providing assistance to customers via phone, chat, or email. This includes diagnosing and troubleshooting hardware, software, and network issues, as well as guiding customers through step-by-step solutions.

Key responsibilities include responding to inbound technical support requests, maintaining up-to-date knowledge of products and services, and ensuring customer satisfaction by providing timely and effective resolutions.

This position requires strong communication skills, both written and verbal, as well as the ability to work independently and as part of a team.

Requirements

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a range of benefits to our employees, including HMO coverage, dental coverage, meal allowances, and career growth opportunities.

We also provide employee shuttle services, company retreats, and off-site events to promote teamwork and camaraderie.

In addition, we recognize and reward outstanding performance, offering incentives and opportunities for promotion.

Other Information

All employees are treated with dignity and respect. We are an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

The job description is subject to change at any time.

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