Intake Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeePatient Full time $35,000 - $45,000
Job Overview

We are seeking an experienced and empathetic individual to fill a Remote Intake Specialist role. As a key member of our team, you will be responsible for providing exceptional patient communication and administrative support.

Main Responsibilities:
  • Patient Interaction: Provide warm welcomes, listen actively, and ask clarifying questions to ensure accurate information is collected with empathy and efficiency.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Scheduling Coordination: Schedule same-day or urgent appointments by matching patient availability with on-call doctor schedules. Input all details into the scheduling system with a high degree of accuracy.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors. Ensure patients know what to expect and that doctors have the necessary information.
  • Post-Appointment Follow-Up: Reach out to patients to confirm their issue was addressed and they are satisfied with the service. Document any outcomes or feedback.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.
  • Shift Handover: Collaborate closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases.
Required Skills and Qualifications:
  • Exceptional patient communication skills
  • Ability to work accurately and efficiently
  • Strong problem-solving skills
  • Excellent time management and organization skills
Benefits:

This role offers a unique opportunity to make a meaningful impact in the lives of our patients. As a Remote Intake Specialist, you will have the chance to develop your skills and advance your career in a dynamic and supportive environment.

Others:

Maintain organized records of all interactions in the system. Uphold standards for data accuracy, confidentiality, and responsive customer service in all tasks.

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