Operations Coordinator

7 days ago

Tanauan, Calabarzon, Philippines beBeeCaregiver Full time $45,000 - $60,000
About the Opportunity

As an Operations Lead/Intake Specialist, you will be the operational nerve center of client-caregiver coordination. This role is crucial for maintaining continuity of care, maximizing caregiver utilization, and creating a seamless experience for every client.

This position involves scheduling caregivers to clients in real-time, ensuring optimal matches based on skill, location, and availability. You will also monitor incoming care requests, coordinate responses within Service Level Agreements (SLAs), and maintain accurate records in scheduling software.

  • Scheduling Caregivers: Handle real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
  • Care Request Management: Monitor incoming care requests and coordinate responses within SLAs.
  • Scheduling Software Management: Maintain scheduling software with updated client/caregiver details.
  • Communication: Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.

You will work closely with care managers and back-office staff to resolve inconsistencies or no-shows, manage schedule adjustments, and identify gaps in caregiver coverage. Additionally, you will generate reports on staffing coverage, fulfillment rates, and productivity.

Key Requirements:

  • 5+ years of experience in home health / healthcare scheduling or patient coordination
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent
  • Excellent written and spoken English (neutral accent)
  • Strong organizational and time management skills under shifting priorities
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols

What We Offer:

  • Fully Remote Work: Work from anywhere with flexible hours
  • Generous Paid Time Off: Ample paid time off to rest and recharge
  • Direct Mentorship: Grow through guidance from international industry experts
  • Ongoing Learning & Development: Access to resources for professional growth
  • Global Networking Opportunities: Connect with professionals around the world
  • Work-Life Balance: Flexible hours that support a healthy work-life balance

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