
Healthcare Records Specialist
7 days ago
Job Title: Healthcare Records Specialist
About the Role:This is a pivotal position in the medical records retrieval process for law firms. The precision and quality of intake directly impact the speed and accuracy of record retrieval.
Main Responsibilities:- Provider Research & Identification:
- Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
- Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
- Accurately input identified providers into the admin application.
- Request Creation & Quality Control:
- Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
- Prepare accurate base forms before generating submission packets.
- Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details.
- Request Assignment:
- Assign requests to appropriate records team members based on workload balance and utilization metrics.
- Handling Special Cases:
- Identify and escalate special provider requirements to the assigned Client Success Manager.
- Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
The ideal candidate will have prior hands-on experience requesting health records from providers on behalf of law firms, with exceptional attention to detail, strong technical skills, and excellent communication skills.
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