Compliance Operations Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeCompliance Full time $50,000 - $70,000
Job Description

We are seeking a skilled professional to fill the role of Compliance Intake Coordinator. This is an offshore position responsible for managing compliance-related inquiries submitted by our workforce.

This individual will serve as the first point of contact for employee tickets received through Salesforce or similar platforms. The ideal candidate is sharp, solutions-driven, and stakeholder-focused, demonstrating sound judgment in asking the right questions.

The Compliance Intake & Triage Coordinator will be responsible for managing the intake, assessment, and triage of compliance-related inquiries. This includes evaluating the nature of each issue and determining the appropriate course of action.

This role requires someone who can balance independence with collaboration and is comfortable navigating complex or sensitive compliance issues.

We are committed to providing a supportive environment that allows individuals to grow and develop their skills. Our company values diversity and inclusion, and we strive to create a workplace culture that reflects these values.

Responsibilities
  • Ticket & Case Management: Monitor and manage compliance-related tickets submitted through Salesforce; engage with employees to assess inquiries by asking clarifying questions.
  • Compliance Triage & Escalation: Evaluate the nature of each issue and determine the appropriate course of action; route and escalate cases to relevant departments with documentation and context.
  • Cross-functional Collaboration: Work with internal stakeholders to validate information and seek subject-matter input; proactively reach out to other functions when clarification or guidance is needed.
Required Skills & Qualifications
  • Must-Have Skills & Experience: 3+ years in HR operations, compliance support, or case management; familiarity with U.S. or Canadian compliance topics (e.g., employment classification, wage & hour rules); strong interpersonal and communication skills.
  • Preferred: Experience supporting North American teams from an offshore/remote environment; comfortable collaborating across time zones.
Benefits

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our company is committed to providing a supportive environment that allows individuals to grow and develop their skills.

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