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Email Support Specialist

1 month ago

Manila, National Capital Region, Philippines Eastwood Job Portal Full time
Job Title: Email Support Specialist

We are seeking a highly motivated and detail-oriented Email Support Specialist to join our team at Eastwood Job Portal. As an Email Support Specialist, you will be responsible for handling customer inquiries, processing documents, and maintaining accurate records.

Key Responsibilities:
  • Process and manage customer documents and records with high accuracy and attention to detail.
  • Respond to customer inquiries in a timely and professional manner, providing accurate information and resolving issues efficiently.
  • Enter, edit, and record data and documents in our system, ensuring accuracy and completeness.
  • Sort and summarize data and documents as required, providing insights and recommendations to improve customer experience.
Requirements:
  • Senior High School graduate (not currently enrolled) with or without BPO/call center experience.
  • Above-average English communication skills, with the ability to communicate effectively with customers.
  • Positive attitude, with a strong desire to learn and grow with our company.
  • Familiarity with computers and basic typing skills.
  • Ability to work flexible hours, including day, mid, and night shifts.
What We Offer:
  • Competitive salary and incentives.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible scheduling and work-life balance.
  • Access to training and development programs.