Customer Support Specialist

4 weeks ago


Manila, National Capital Region, Philippines Nityo Infotech Full time
Job Title: Customer Support Specialist

Location: Remote (Philippines)

Work Setup: WFH set up

Working Hours: Monday to Friday, Regular Working Hours

Working tools: will be provided by the client

Qualifications:
  • Language Proficiency: Fluent in Korean, with excellent written and verbal communication skills.
  • Experience: 1-2 years of experience in a customer support role, preferably in the financial or tech sectors.
  • Technical Skills: Basic understanding of financial markets is a plus; proficiency in using support tools and CRM systems.
  • Soft Skills: Strong problem-solving abilities, a customer-centric approach, and the ability to work independently.
Key Responsibilities:
  • Provide timely and accurate customer support to Korean-speaking users via email, chat, and other communication channels.
  • Troubleshoot and resolve user issues related to account management, platform navigation, and other technical queries.
  • Collaborate with the technical and product teams to escalate and resolve more complex issues.
  • Document user interactions and maintain detailed records of issues and solutions.
  • Assist in translating support documents and FAQs into Thai to enhance the user experience.
  • Contribute to improving support processes by providing feedback on common issues and customer concerns.


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