Customer Support Specialist
4 weeks ago
Location: Remote (Philippines)
Work Setup: WFH set up
Working Hours: Monday to Friday, Regular Working Hours
Working tools: will be provided by the client
Qualifications:- Language Proficiency: Fluent in Korean, with excellent written and verbal communication skills.
- Experience: 1-2 years of experience in a customer support role, preferably in the financial or tech sectors.
- Technical Skills: Basic understanding of financial markets is a plus; proficiency in using support tools and CRM systems.
- Soft Skills: Strong problem-solving abilities, a customer-centric approach, and the ability to work independently.
- Provide timely and accurate customer support to Korean-speaking users via email, chat, and other communication channels.
- Troubleshoot and resolve user issues related to account management, platform navigation, and other technical queries.
- Collaborate with the technical and product teams to escalate and resolve more complex issues.
- Document user interactions and maintain detailed records of issues and solutions.
- Assist in translating support documents and FAQs into Thai to enhance the user experience.
- Contribute to improving support processes by providing feedback on common issues and customer concerns.
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