IT Support Specialist

1 month ago


Manila, National Capital Region, Philippines Novo Recruitment Solutions Pte Ltd Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Novo Recruitment Solutions Pte Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients and staff members.

Key Responsibilities
  • Provide timely and effective technical support to clients and staff members via phone, email, and in-person.
  • Assist with troubleshooting and resolving technical issues related to desktops, laptops, and mobile devices.
  • Collaborate with the IT team to identify and implement solutions to improve technical support processes and procedures.
  • Develop and maintain knowledge of new technologies and trends in the IT industry.
  • Communicate effectively with clients and staff members to understand their technical needs and provide solutions.
Requirements
  • Good working knowledge of desktop/laptop and operating system support.
  • Excellent communication skills in both written and spoken English.
  • Microsoft Office 365 Suite knowledge, particularly in administration, Teams, Outlook, and SharePoint.
  • Strong customer focus and ability to identify needs and find solutions.
  • Hands-on experience with Meraki/Cisco or other next-gen firewalls.
  • Experience with IT asset management and automation tools such as Desktop Central.
  • Audio-Video/Video Conferencing support.
  • Industry certification in Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL.
  • Project Management skills to run small-scale projects from inception to completion.


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