Customer Support Specialist
6 hours ago
Location: Remote
We are seeking a highly skilled Customer Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will be responsible for providing timely and accurate customer support to Thai-speaking users via email, chat, and other communication channels.
Key Responsibilities:- Provide exceptional customer support via email, chat, and other communication channels.
- Troubleshoot and resolve user issues related to account management, platform navigation, and other technical queries.
- Collaborate with the technical and product teams to escalate and resolve more complex issues.
- Document user interactions and maintain detailed records of issues and solutions.
- Assist in translating support documents and FAQs into Thai to enhance the user experience.
- Contribute to improving support processes by providing feedback on common issues and customer concerns.
- Fluent in Thai with excellent written and verbal communication skills.
- 1-2 years of experience in a customer support role, preferably in the financial or tech sectors.
- Basic understanding of financial markets is a plus.
- Proficiency in using support tools and CRM systems.
- Strong problem-solving abilities, a customer-centric approach, and the ability to work independently.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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Customer Support Specialist
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Customer Support Specialist
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