IT Support Specialist with Field Work Opportunities
6 days ago
Strategic Networks Inc. is seeking a highly skilled IT Field Support Engineer to join our team.
Job Summary
We are looking for an experienced IT professional who can provide top-notch support to our end-users, ensuring their devices and systems are running smoothly.
About the Role
The ideal candidate will have a strong background in Windows and non-Windows operating environments, as well as experience in on-site repair and troubleshooting.
Key Responsibilities
- Provide incident and request management support to all end-user devices.
- Recommend and apply solutions, including on-site repair for remote users.
- Determine and execute system reconfiguration needs.
- Establish end-user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrate ability to provide user support by means of remote access tools.
- Analyze completed end-user device requests and incidents to identify and recommend process improvements.
- Monitor and repair all IT/office equipment and tools.
Requirements
To be successful in this role, you will need:
- A bachelor's degree in computer-related courses.
- At least 1 year of hands-on technical work experience.
- Able to perform fieldwork around BGC, SM Valenzuela, SM Megamall, and SM North Edsa.
- A motorcycle is a plus.
- Ability to start ASAP.
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