IT Support Specialist with Field Work Opportunities

6 days ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

Strategic Networks Inc. is seeking a highly skilled IT Field Support Engineer to join our team.

Job Summary

We are looking for an experienced IT professional who can provide top-notch support to our end-users, ensuring their devices and systems are running smoothly.

About the Role

The ideal candidate will have a strong background in Windows and non-Windows operating environments, as well as experience in on-site repair and troubleshooting.

Key Responsibilities

  • Provide incident and request management support to all end-user devices.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Determine and execute system reconfiguration needs.
  • Establish end-user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrate ability to provide user support by means of remote access tools.
  • Analyze completed end-user device requests and incidents to identify and recommend process improvements.
  • Monitor and repair all IT/office equipment and tools.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in computer-related courses.
  • At least 1 year of hands-on technical work experience.
  • Able to perform fieldwork around BGC, SM Valenzuela, SM Megamall, and SM North Edsa.
  • A motorcycle is a plus.
  • Ability to start ASAP.


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