Healthcare Support Specialist
9 hours ago
About Gratitude Philippines:
We are a dynamic team dedicated to providing exceptional customer service experiences.
Job Overview:
We are seeking a highly skilled and compassionate Healthcare Support Specialist to join our team. In this role, you will be the first point of contact for patients and customers, providing them with timely and accurate information regarding their healthcare needs.
Key Responsibilities:
- Provide Excellent Customer Service: Respond promptly to patient inquiries via phone, email, or chat, addressing their concerns and resolving issues efficiently.
- Clinical Support: Assist patients in understanding their healthcare options, provide education on disease management, and facilitate communication between patients and healthcare professionals.
- Data Entry and Management: Accurately update patient records, maintain confidentiality, and ensure compliance with data protection regulations.
Requirements:
- Qualifications: 1-year experience in BPO Voice and International environments is preferred; SHS/HS/College Grad and Undergrad welcome.
- Skills: Excellent verbal and written communication skills, strong problem-solving abilities, and adaptability in a fast-paced environment.
- Availability: Willingness to work on-site at our BGC Taguig office.
Why Join Us:
At Gratitude Philippines, we offer a supportive and collaborative work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we invite like-minded individuals to join us on this journey.
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