Customer Relationship Management Professional

2 days ago


Quezon City, National Capital Region, Philippines beBeeService Full time ₱650,000 - ₱850,000
Job Overview

We are seeking a Service Delivery Specialist to provide ongoing customer support and relationship management for our global device lifecycle programs.

This role will act as the customer’s advocate, fielding support questions, resolving issues, and coordinating with internal teams to ensure a seamless service delivery.

Key Responsibilities:
  • Customer Advocacy: Serve as the primary customer-facing representative, building trusted relationships and ensuring ongoing satisfaction.
  • Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Service Monitoring: Monitor and track workflow progress to ensure requests are fulfilled correctly and on time.
  • Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
  • Process Improvement: Provide valuable insights and feedback to enhance workflows and service quality.
Required Qualifications

Experience: At least 3 years of experience in a client-facing role in IT services or enterprise technology.

  • Language Skills: Well-spoken and well-written English is required.
  • Technical Acumen: Strong background in customer relationship management and issue resolution, with familiarity with IT service management platforms.
  • Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
  • Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.


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