Customer Service Relationship Manager

1 week ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time $58,000 - $76,000
Customer Service Representative Job Summary

This role involves maintaining high customer satisfaction by collecting payments, resolving issues and assisting order releases.

Main Responsibilities:
  • Handle customer calls regarding outstanding balances and investigate complaints or concerns related to invoices, payments or order fulfillment.
  • Maintain accurate records of customer interactions and payment status.
  • Collaborate with internal teams for timely resolution of customer issues.
  • Support sales in order fulfillment related issues.
Key Skills Required:
  • Strong communication and interpersonal skills.
  • Detail-oriented with strong organizational skills.
  • Problem-solving skills and a customer-focused attitude.
  • Able to handle multiple tasks and prioritize workload.
Preferred Qualifications:
  • Bachelor's Degree.
  • Previous experience in collections or customer service roles is preferred.

This role requires a combination of technical and professional expertise. If you're a detail-oriented individual with excellent communication skills we encourage you to apply for this position.

As a key player in our team, you will be responsible for managing customer relationships, providing exceptional customer service, and ensuring timely resolution of customer complaints.

In this dynamic role, you will have the opportunity to develop your skills and knowledge in areas such as customer service, account management, and conflict resolution.

You will work closely with internal teams to resolve customer issues, improve customer satisfaction, and increase revenue growth.

This is an excellent opportunity for a motivated and customer-focused individual who is looking to take their career to the next level.

About This Role:

This role is ideal for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work well under pressure.

The successful candidate will have a proven track record of providing top-notch customer service, handling complex customer complaints, and working collaboratively with internal teams.

If you are a results-driven and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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