Customer Relationship Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeEmpathy Full time ₱400,000 - ₱600,000
Customer Relationship Specialist

We're revolutionizing what customer service can be.

About the Role

You'll serve as the welcoming voice that truly engages clients—laying the foundation for a trusting, lasting relationship. You'll guide clients from their first call to a formal consultation with our legal experts.

What You'll Do Every Day

  • Create Exceptional First Impressions: Represent us with warmth and professionalism.
  • Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
  • Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you're organized, empathetic, and passionate about making a difference, this role is an opportunity to be part of something groundbreaking. You'll gain experience in a fast-paced, high-impact environment that values innovation and customer-first thinking.

Key Responsibilities:

  • Clients Engagement: Provide exceptional first impressions and lay the foundation for a trusting, lasting relationship.
  • Calls Management: Handle high-volume calls with precision, answering client questions with clarity and providing guidance.
  • Client Journey: Own the client journey, partnering with internal teams to coordinate appointment setting and follow-up.

Benefits:

This role offers the opportunity to be part of a groundbreaking team, gain experience in a fast-paced environment, and develop valuable skills in customer service and relationship building.

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