Customer Relationship Manager

1 day ago


Mandaluyong City, National Capital Region, Philippines beBeeRelationship Full time $50,000 - $65,000
Job Summary

This role oversees the development of customer relationships, ensuring high levels of client satisfaction and trust. It facilitates the transition of customers from sales and implementation into the support phase.

Key Responsibilities
  • Efficient case management and inquiry resolution
  • Monitoring and maintenance of Salesforce accounts
  • Proactive communication with customers
  • Report delivery and service level agreement compliance
  • Collaboration with the sales team
  • Account retention management
  • Customer feedback and product enhancement
  • Relationship development
  • Expansion proposals for products
  • Collaboration with leadership on product improvements

This position requires strong communication and interpersonal skills, ability to manage multiple tasks, and willingness to adapt to changing priorities.

Requirements
  • Minimum 2 years of experience in a call center or related field
  • Familiarity with productivity software, CRM systems, and other technologies used in call centers
  • Proficiency in Salesforce or similar CRM platforms
  • Strong analytical skills and attention to detail
  • Ability to build and maintain relationships with key stakeholders


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