Customer Relationship Manager

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000

Serving as the primary point of contact for our customers, you will champion their needs and share in-depth knowledge of our products to deliver innovative solutions and drive success. Our customer-centric approach is centered around ensuring every user can effectively utilize our offerings.

As a key member of our Customer Success team, you will build strong relationships with clients and empower them to achieve their goals through strategic partnerships and collaborative efforts.

  • You will be responsible for driving adoption across our multiple product technology stack to maximize Return on Investment (ROI) and ensure seamless communication among stakeholders.

  • Maintain and grow monthly recurring revenue by developing proactive approaches and adapting to changing customer needs.

  • Proactively identify and mitigate churn risk by fostering positive customer experiences and delivering high-quality support services.

  • Cultivate deep understanding of client challenges and develop targeted strategies to address their unique requirements.

  • Collaborate cross-functionally with support, professional services, sales, and marketing teams to foster growth and satisfaction within client accounts.

  • You will lead internal and external initiatives to meet customer objectives and provide actionable insights to inform business decisions.

  • Engage with C-level executives to influence strategic decision-making and explore new opportunities for growth.

Required Skills:

  • 3 to 7 years of direct enterprise-level customer success experience.

  • Proven track record of exceeding customer satisfaction and adoption goals.

  • Driven individual with exceptional analytical, problem-solving, and communication skills.

  • Strong ability to connect complex ideas and concepts to create impactful solutions.

  • Enterprise-ready mindset with expertise in VoIP technology, Contact Center solutions, and advanced network troubleshooting.

  • Bachelor's degree or equivalent relevant experience.

We Offer:

  • Comprehensive benefits package including medical, dental, vision, disability, and life insurance.

  • Flexible spending account options, commuter benefits, and paid parental leave.

  • 401(k) match, ESPP, and employee bonus referral program.

  • Paid time off, emergency backup care, and Employee Assistance Program (EAP).

This role requires a unique blend of technical acumen and interpersonal skills to drive customer satisfaction and growth. As a key member of our team, you will play a critical role in shaping the future of our company and delivering exceptional results.

About Us:

We are a leading provider of business cloud communications and contact center solutions. Our platform empowers modern mobile and distributed workforces to communicate, collaborate, and connect seamlessly across any mode, device, and location.

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