Customer Relationship Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeRelationship Full time $40,000 - $60,000
Job Description:

A customer-facing professional is sought to establish and maintain effective relationships with clients. This individual will liaise with various internal departments to ensure seamless case management and foster strong relationships with key stakeholders. The role involves providing timely follow-up to customers, keeping them informed about the progress of their requests.

Responsibilities:
  • Complete all case management-related inquiries assigned within a CRM platform while adhering to established service levels.
  • Monitor, enter, update, and close CRM records. Maintain accurate and up-to-date information to support seamless case management.
  • Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.
  • Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Obtain first-hand customer information and make recommendations for improvements to products and services.

Required Skills & Qualifications:

  • Minimum of 2 years of customer-facing experience preferred.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in a CRM platform.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.

Benefits:

  • A competitive compensation package
  • A comprehensive benefits program
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

Others:

This role requires a high degree of flexibility and adaptability. The ideal candidate will be able to work collaboratively within a team environment and adapt to changing priorities and business needs.

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