Bilingual Customer Support Agent

2 days ago


Ayala Alabang, National Capital Region, Philippines IGT Solutions Philippines Full time

About IGT Solutions Philippines

Job Description

We are seeking a highly skilled Bilingual Customer Support Agent to join our team in Alabang, Muntinlupa. As a Korean Bilingual Agent, you will provide support in multiple varieties of customer service requests on social media platforms in the Korean language.

Responsibilities
  • Respond to customer inquiries and resolve issues via social media platforms
  • Provide high-quality support in both written and spoken Korean language
  • Collaborate with cross-functional teams to ensure seamless customer experience
Requirements

To be successful in this role, you must have:

  • A college undergraduate or graduate degree from any Bachelor's program
  • A high level of proficiency in both written and spoken Korean language
  • Good English-speaking skills with 6 months to 2 years of experience in customer service
  • Familiarity with social media platforms and their respective participants (Facebook, YouTube, Twitter, Flickr, Google+ etc.)
  • A willingness to work onsite in Alabang, Muntinlupa, in a flexible shifting or rotational schedule


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