Customer Experience Coordinator

2 days ago


Ayala Alabang, National Capital Region, Philippines NEKSJOB Full time
Role Summary
NEKSJOB is seeking a highly motivated and experienced Customer Service Representative to join its customer support team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
As a Customer Service Representative, your primary responsibility will be to handle inbound and outbound voice calls from customers, responding to their queries and resolving any issues they may encounter. You will also be responsible for providing information on available banking products and services, as well as obtaining and processing information required for the provision of services.

Requirements
To be successful in this role, you will need to possess at least 6 months of experience in a similar role, preferably in the credit card/banking or services industry. You should also have strong problem-solving skills, with the ability to think critically and resolve complex issues efficiently. In addition, you will require excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

What We Offer
As a valued member of our team, you will enjoy a range of benefits, including opportunities for career growth and development, a competitive salary, and a supportive working environment.

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