Customer Experience Specialist

5 days ago


Ayala Alabang, National Capital Region, Philippines Neksjob Philippines Full time

Neksjob Philippines Job Description

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At Neksjob Philippines, our customer service agents are the backbone of our business. As a Customer Experience Specialist - Inbound/Outbound, you will be responsible for responding to customer inquiries and providing solutions that contribute to delivering exceptional customer experiences.

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About Our Team

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We are a highly collaborative and dynamic team that values diversity and inclusivity. We offer a stimulating work environment where you can interact with people from various cultural backgrounds and have opportunities to grow and advance your career.

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Qualifications

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  • Excellent Communication Skills: Effective verbal and written communication is crucial in this role. You should be able to communicate clearly and concisely with customers and colleagues alike.">
  • Strong Customer Service Orientation: A customer-focused mindset is essential in this position. You will be required to respond to customer inquiries and provide solutions that meet their needs.">
  • Good Interpersonal Skills: Strong interpersonal skills are necessary for building rapport with customers and colleagues. You should be able to work effectively in a team and maintain positive relationships.">
  • Knowledge of MS Office and Internet Browsing: Familiarity with MS Office and internet browsing is required for this role. You should be proficient in using these tools to complete tasks efficiently.">
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Requirements

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  • Education: A K-12 graduate or 2nd year college completion is required for this position.">
  • Experience: At least 6 months of experience in a credit card/banking services role (BPO or non-BPO) or at least 1 year of experience in a customer contact environment (CCE).">
  • Skills: Strong verbal and written communication skills, ability to work in a fast-paced environment, and customer-focused approach.">
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About Us

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Neksjob Philippines is a leading company that offers exciting career opportunities for individuals who share our vision and values. We believe in empowering our employees to grow and succeed in their careers. If you are passionate about delivering exceptional customer experiences and want to join a dynamic team, we encourage you to apply for this role.



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