Senior Customer Care Associate

3 days ago


Ayala Alabang, National Capital Region, Philippines Call Center Careers Inc. Full time

About Us

At Call Center Careers Inc., we strive to deliver exceptional customer service experiences. As a leading provider of customer-centric solutions, we offer a unique opportunity for individuals to grow and develop their careers in a dynamic and supportive environment.

The Role

We are currently seeking highly motivated and customer-focused individuals to join our team as Senior Customer Care Associates. In this role, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and delivering excellent results.

About the Job

This is an exciting opportunity to work with a talented team, where you will have the chance to learn and develop your skills in a fast-paced and rewarding environment. With a strong focus on customer satisfaction, we encourage applicants who share our commitment to delivering exceptional service.

Key Responsibilities

  • Provide timely and effective support to clients via various communication channels
  • Resolves complex customer complaints and issues through active listening, empathy, and problem-solving skills
  • Collaborate with internal teams to ensure seamless resolution and delivery of customer requests
  • Maintain accurate records and documentation of customer interactions
  • Meet or exceed performance targets and key performance indicators (KPIs)

Requirements and Qualifications

To succeed in this role, you will require:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Familiarity with CRM software and other productivity tools

What We Offer

In addition to a competitive salary range of $21,000 to $27,000, we offer a range of benefits and opportunities for growth and development, including:

  • Ongoing training and development programs
  • Opportunities for career advancement and professional growth
  • A supportive and inclusive work environment
  • Recognition and rewards for outstanding performance

Apply Now



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