Contact Center Customer Experience Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱70,000 - ₱110,000
Customer Service Representative Job Description

Are you a people person with excellent communication skills and a passion for providing exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working collaboratively as part of a dynamic team?

This Customer Service Representative role is an exciting opportunity to join our contact center team, where you will play a critical role in delivering outstanding customer service and support.

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate information about products and services, and ensure that customers are satisfied with their interactions.
  • Maintain detailed records of customer interactions, including calls, emails, and chats.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery and stay up-to-date on product knowledge.

The ideal candidate for this role will be highly motivated, organized, and able to work effectively in a team environment. If you have excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service, we encourage you to apply.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.

Job Requirements:

  • High school diploma or equivalent required.
  • 1+ years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Fluent in English and Spanish (additional languages an asset).

Work Environment:

  • Our contact center is located in Copenhagen, Denmark.
  • Working hours: Monday-Friday, 8am-6pm.
  • Opportunities for career growth and advancement within the company.

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