Contact Center Customer Experience Specialist
1 day ago
We are seeking a friendly and reliable representative to handle customer inquiries, resolve issues, and ensure a seamless customer experience.
Key Responsibilities:- Respond to inbound calls, emails, or chats from customers in a timely manner.
- Provide accurate product, service, and billing information.
- Resolve customer complaints and escalate when necessary, maintaining detailed records of interactions.
- Follow established procedures and compliance guidelines.
The ideal candidate is highly motivated, dedicated, and possesses strong communication and interpersonal skills. Previous customer service experience, preferably in a contact center, is essential.
This role operates in a professional office environment with minimal physical demands. In accordance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations when requested by a qualified applicant or employee with a disability.
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