Contact Center Representative

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱7,000 - ₱110,000
Contact Center Customer Service Job Opportunity

We are seeking a skilled and friendly customer service representative to join our team in a professional contact center environment. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and satisfying customer experience.

Your primary responsibilities will include:

  • Responding to inbound calls, emails, or chats from customers with accuracy and professionalism.
  • Providing detailed information about products and services.
  • Resolving customer complaints and escalating when necessary.
  • Maintaining accurate records of customer interactions.
  • Following company procedures and compliance guidelines.
  • Meeting performance goals related to quality, efficiency, and customer satisfaction.

To be considered for this role, you must possess the following qualifications:

  • A high school diploma or equivalent is required.
  • Previous customer service experience is preferred, but not necessary.
  • You must be able to multitask and work effectively in a fast-paced environment.
  • Familiarity with CRM systems and call center tools is an asset.

We offer a competitive compensation package, including a salary range of €7.00-€11.00 per hour, depending on experience. In addition to a stable income, we provide a variety of benefits and incentives, such as:

  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for expenses like clothing and meals.
  • Performance and loyalty bonuses.

We value our employees' contributions and offer a positive work environment with opportunities for growth and advancement. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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