Contact Center Leader

5 days ago

Quezon City, National Capital Region, Philippines beBeeleadership Full time ₱7,297,000 - ₱8,999,000
Job Overview

The Operations Manager plays a pivotal role in driving performance excellence, service quality, and exceptional customer experience within the contact center.

This leadership position oversees cross-functional teams, including team leaders, agents, and support departments, to drive operational efficiency, process improvements, and alignment with organizational goals.

Key Responsibilities
  • Ensure daily contact center operations consistently achieve KPIs, SLAs, and client expectations.
  • Lead and mentor team leaders and agents to enhance performance, employee engagement, and professional development.
  • Collaborate with Quality Assurance, Training, Workforce Management, and other support teams to execute operational strategies.
  • Analyze performance data, identify gaps, and implement process improvements to boost efficiency and customer satisfaction.
  • Manage escalations, develop policies, and ensure compliance with service delivery standards and client requirements.
  • Oversee resource planning and continuous improvement initiatives to align with organizational objectives.
Requirements
  • Bachelor's degree in Business Administration, Management, or related field.
  • Minimum 10 years of experience in contact center operations.
  • Proven leadership in managing cross-functional teams and large-scale operations.
  • Strong analytical, strategic thinking, and decision-making skills.

  • Contact Center Operations Lead

    4 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱3,750,000 - ₱4,500,000

    Key Roles and ResponsibilitiesThe Customer Data, Systems, and Contact Center Manager will lead contact center operations by monitoring key performance indicators, resolving customer relationship management errors, updating processes, ensuring continuity, benchmarking efficiency, handling escalations, and retrieving voice recordings.Manage CRM and customer...

  • Contact Center Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCollection Full time ₱40,000 - ₱80,000

    Contact Center Specialist OpportunityWe are seeking a highly skilled Contact Center Specialist to join our team. In this role, you will be responsible for establishing and maintaining positive relationships with customers through timely and effective communication.

  • Contact Center Professional

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

    Job Title: Contact Center Professional About the RoleAt our organization, we're seeking an exceptional Contact Center Professional to join our team. As a key member of our customer service unit, you will play a vital role in delivering world-class support to our clients. Duties and ResponsibilitiesHandle inbound calls from customers regarding outstanding...

  • Enterprise Contact Center Architect

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeSolution Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe Genesys Architect is responsible for leading the architectural design, validation, and governance of contact center solutions. This role ensures that business requirements are translated into scalable, secure, and optimized solutions.Collaborate with clients and solution teams to understand business objectives and define architecture.Lead...

  • Innovative Solutions Architect

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeContactCenter Full time $79,100 - $146,900

    Professional Services Contact Center EngineerSay hello to opportunities that drive innovation in cloud communications and contact center solutions. As a key player in our team, you will spearhead the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center designs, builds, and training.This role requires...

  • Team Leader, Radiologic Technologist – MakatiMed Wellness Center

    2 weeks ago

    Makati City, National Capital Region, Philippines Makati Medical Center Full time

    Team Leader, Radiologic Technologist – MakatiMed Wellness CenterJob Summary:The Team Leader is responsible for managing day-to-day operations for the Bone Mineral Densitometry (BMD), General Diagnostics, and Ultrasound services of MakatiMed Wellness Center (MWC). He/She assists the Operations Manager (OM), MWC in planning, directing, and controlling the...

  • Contact Center Solutions Manager

    1 week ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    Work Setup: Onsite  Shift: Shifting Schedule Responsibilities:RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...

  • Contact Center Workforce Strategist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeWorkforceManager Full time ₱960,000

    Job Title: Workforce ManagerThe role of the Workforce Manager is pivotal in the strategic and tactical planning of contact center staffing and resources to ensure service delivery, operational efficiency, and an excellent customer experience.This position oversees the end-to-end workforce management lifecycle including forecasting, capacity planning,...

  • Senior Contact Center Architect

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeSolution Full time $120,000 - $150,000

    Job Overview:As a senior contact center architect, you will be responsible for designing and implementing scalable, secure, and optimized solutions for our global clients. This role requires a strong understanding of Genesys Cloud CX architecture and the ability to translate business requirements into technical designs.Key Responsibilities:Collaborate with...

  • Cloud Contact Center Architect

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeArchitect Full time $90,000 - $115,000

    Job Description">The primary goal of this role is to lead the creation, validation and governance of Genesys Cloud CX implementations across global clients.">This position requires strong analytical skills to translate business requirements into scalable contact center solutions that meet client needs.">Key Responsibilities:">Designing and documenting...