Contact Center Specialist

Implement and Deliver Excellent Contact Center SolutionsWe are seeking a highly skilled Enterprise Contact Center Implementation Specialist to join our team. As a key member of our implementation team, you will drive the successful delivery of contact center solutions to our clients. You will be responsible for managing the implementation process from start...

Job OverviewWe are seeking an experienced professional to lead our contact center engineering team. This role is critical to the success of our business operations, as contact center platforms are at the core of customer engagement.Key Responsibilities:System Engineering: Design and implement automation workflows using Terraform and related tools.Cloud...

We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...

Hi,I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.Job Title: Contact Center Platform Analyst Job Type: Hybrid (2x a week onsite)Location: Mandaluyong, 1550, PHPosition Type: 6 months contractNo. of hours per week: 45Shift Timings : (will depend on the project's...

Job OverviewThe Operations Manager plays a pivotal role in driving performance excellence, service quality, and exceptional customer experience within the contact center.This leadership position oversees cross-functional teams, including team leaders, agents, and support departments, to drive operational efficiency, process improvements, and alignment with...

Key ResponsibilitiesYour primary responsibilities will be centered on request fulfillment and incident troubleshooting.Calabrio Support: Handle user administration tasks including agent setups and permission setups. Perform initial troubleshooting of recording issues.Nuance Support: Provide support for the Nuance Admin Console, assist with announcement...

Key ResponsibilitiesYour primary responsibilities will be centered on request fulfillment and incident troubleshooting.• Calabrio Support: Handle user administration tasks including agent setups and permission setups. Perform initial troubleshooting of recording issues.• Nuance Support: Provide support for the Nuance Admin Console, assist with...

Work Setup: Onsite  Shift: Shifting Schedule Responsibilities:RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...

Job Title: Senior Contact Center Platform EngineerKey ResponsibilitiesAs a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:• Automation: You will be responsible for the creation and management of automation workflows using...

This is minimum of 6 months Months Project Based employment : It is still a Full time job that you will be having a full-time schedule but as project employee, it is a contractual type to our client for a minimum of 6 Months .* Your contract will be under our company but you will be deployed to our client. Our company will process your mandatory benefits/...