Contact Center Workforce Strategist

2 days ago

Quezon City, National Capital Region, Philippines beBeeWorkforceManager Full time ₱960,000
Job Title: Workforce Manager

The role of the Workforce Manager is pivotal in the strategic and tactical planning of contact center staffing and resources to ensure service delivery, operational efficiency, and an excellent customer experience.

This position oversees the end-to-end workforce management lifecycle including forecasting, capacity planning, scheduling, real-time monitoring, and pre and post-operations analysis. The Workforce Manager partners closely with operations leadership, client stakeholders, and support teams to ensure staffing solutions are aligned with business goals, service level agreements (SLAs), and key performance indicators (KPIs).

  • Key Responsibilities:
  1. Forecasting & Capacity Planning

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