Workforce Management Specialist
5 days ago
Job Summary:
We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.
Key Responsibilities:
- Develop and implement effective scheduling strategies to meet business needs.
- Manage and maintain accurate resource allocation and forecasting.
- Collaborate with cross-functional teams to ensure smooth operations and efficient use of resources.
- Provide exceptional customer service and support to internal stakeholders.
- Stay up-to-date with industry trends and best practices in workforce management and scheduling.
Requirements:
- 3+ years of experience in Workforce Management with a focus on scheduling and resource planning.
- Advanced Excel skills and experience with WFM tools such as IEX and Verint.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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