Workforce Management Specialist

5 days ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

Job Summary:

We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.

Key Responsibilities:

  • Develop and implement effective scheduling strategies to meet business needs.
  • Manage and maintain accurate resource allocation and forecasting.
  • Collaborate with cross-functional teams to ensure smooth operations and efficient use of resources.
  • Provide exceptional customer service and support to internal stakeholders.
  • Stay up-to-date with industry trends and best practices in workforce management and scheduling.

Requirements:

  • 3+ years of experience in Workforce Management with a focus on scheduling and resource planning.
  • Advanced Excel skills and experience with WFM tools such as IEX and Verint.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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