Senior Scheduling Analyst

1 month ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time
Job Overview

We are seeking a skilled Senior Scheduling Analyst to join our team at Quess Philippines Corporation. This is a rewarding opportunity for an experienced professional looking to utilize their expertise in workforce management.

About the Role

The Senior Scheduling Analyst will be responsible for creating and implementing schedules that meet the operational needs of our contact center. Key responsibilities include forecasting, scheduling, and managing workloads to ensure optimal performance.

Requirements
  • 4+ years of experience in Workforce Management (WFM) with a focus on scheduling and planning.
  • Familiarity with WFM tools such as IEX and Verint is essential.
  • Advanced Excel skills are compulsory, with knowledge of Python, R, or other programming languages being an asset.
  • Strong understanding of contact center operations, including phone, email, chat, community, and social media support.
  • Ability to analyze data and make informed decisions to drive business outcomes.
  • Excellent communication and interpersonal skills, with the ability to manage client and stakeholder conversations effectively.
  • Bachelor's degree in Mathematics, Science, Statistics, or a related field.
Salary Information

The estimated salary range for this role is PHP 65,000 - 85,000 per month, depending on qualifications and experience.

Benefits
  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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