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Customer Support Specialist
2 weeks ago
We are seeking a dedicated and customer-oriented professional to fill this key position. As the primary point of contact for our customers, you will provide exceptional support and resolve inquiries efficiently.
Responsibilities- Customer Support:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate and timely information about products, services, and policies.
- Resolve customer issues and complaints effectively and professionally.
- Identify and escalate complex issues to appropriate departments.
- Problem-Solving:
- Troubleshoot technical issues and guide customers through solutions.
- Analyze customer feedback to identify areas for improvement.
- Develop and implement solutions to enhance customer satisfaction.
- Administrative Tasks:
- Maintain accurate records of customer interactions and resolutions.
- Update customer information and databases.
- Prepare reports on customer satisfaction and performance metrics.
- A college degree or two years of relevant experience in a BPO setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively.
- A positive attitude and a passion for helping others.
- A competitive salary ranging from $45,000 to $55,000 per year, depending on location.
- A comprehensive benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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