Customer Support Specialist

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time
About the Role

We are seeking a dedicated and customer-oriented professional to fill this key position. As the primary point of contact for our customers, you will provide exceptional support and resolve inquiries efficiently.

Responsibilities
  • Customer Support:
    • Respond promptly to customer inquiries via phone, email, and live chat.
    • Provide accurate and timely information about products, services, and policies.
    • Resolve customer issues and complaints effectively and professionally.
    • Identify and escalate complex issues to appropriate departments.
  • Problem-Solving:
    • Troubleshoot technical issues and guide customers through solutions.
    • Analyze customer feedback to identify areas for improvement.
    • Develop and implement solutions to enhance customer satisfaction.
  • Administrative Tasks:
    • Maintain accurate records of customer interactions and resolutions.
    • Update customer information and databases.
    • Prepare reports on customer satisfaction and performance metrics.
Qualifications
  • A college degree or two years of relevant experience in a BPO setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • A positive attitude and a passion for helping others.
Compensation and Benefits
  • A competitive salary ranging from $45,000 to $55,000 per year, depending on location.
  • A comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.


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