IT Support Specialist

3 weeks ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

Job Summary: We are seeking a highly skilled and customer-focused Service Desk Specialist to join our team at GECO Philippines. As a key member of our Help Desk team, you will be responsible for providing exceptional technical support and service to our French-speaking clients.

Key Responsibilities:

  • Technical Support: Provide prompt and courteous assistance to customers via phone, email, remote access, or onsite support, resolving technical issues related to MS Office Applications, PC Operating Systems, and other software tools.
  • Administrative Tasks: Close tickets as soon as they are resolved, maintain daily monitoring of deliverables, and prepare and submit necessary reports.
  • Teamwork: Flexibly adjust your schedule to ensure 24/7 service, ensure timely and accurate turnover of activities to the next Help Desk team member, and contribute to a collaborative and supportive team environment.

Requirements:

  • At least one year of experience in IT Help Desk roles, including problem tracking, phone consulting, and voicemail consulting.
  • Knowledge of technical set-up, configuration, and maintenance of different applications and network environments is an advantage.
  • Excellent communication and interpersonal skills, with experience in dealing with end customers.


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