IT Expert

22 hours ago

Paranaque City, Calabarzon, Philippines beBeetechnical Full time $60,480 - $69,120
Technical Support Specialist

Pacvue is a leading software suite for eCommerce advertising, sales, and intelligence. We help brands grow their business on Amazon, Walmart, Instacart, and other marketplaces.

We're seeking a skilled Technical Support Specialist to join our Corporate IT team and support our global user base. This role involves advanced technical support, escalated troubleshooting, and maintaining operational continuity across our systems, hardware, and software platforms.

This position delivers remote and on-site support for employees globally, with responsibilities spanning end-user services and back-end support tools.

Key Responsibilities:
  • Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
  • Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
Required Skills & Qualifications:
  • Experience supporting IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
Benefits:
  • Competitive salary with potential annual performance-based increases.
  • Work From Home.
  • Annual contractor bonus.
  • Comprehensive benefits package includes HMO for the contractor and immediate family after three months.
  • Sick leave and paid time off after three months.
  • Maternity/Paternity leave (applicable after six months).
  • Internal training.
  • Opportunities for personal and professional growth within a supportive team.
Pacvue's Commitment to Diversity:

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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