Technical Support Specialist

22 hours ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱4,000,000 - ₱6,000,000

Job Title: Technical Support Specialist

This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a customer-focused mindset.

We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide high-quality support to internal clients via various channels, including phone, email, and ticketing system.

The ideal candidate will have a strong background in IT, excellent troubleshooting skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide primary support for internal clients across multiple platforms
  • Triage and resolve Tier 1 issues; escalate unresolved items after 1 hour of investigation/troubleshooting
  • Configure and deploy new Windows devices using Autopilot and Intune policies
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup (Microsoft Authenticator), and printer issues (Windows Print Server)
  • Install and configure business applications and tools
  • Provide remote support via Splashtop
  • Log all support interactions and resolutions with attention to detail and within SLA expectations
  • Monitor ticket queue and ensure tickets are responded to and closed within SLA 90%+ of the time
  • Document known issues, solutions, and update the IT knowledge base regularly

Requirements:

  • Bachelor's degree or equivalent experience in Information Technology or related field
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred
  • 2-4 years in a help desk or technical support role
  • Prior experience with device provisioning and user account administration
  • Demonstrated experience supporting Windows environments and Microsoft 365
  • Familiarity with common SMB tools and IT infrastructure

Work Arrangement: Remote

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