Level 3 Technical Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $110,000
Job Description

The role of an advanced technical support specialist involves providing expertise in troubleshooting and resolving complex technical issues for end-user devices, software applications, and company infrastructure. This includes managing help desk tickets, ensuring timely communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.

Key Responsibilities
  • Troubleshooting issues related to End User Devices including desktops, laptops, mobile devices, printers, scanners, vendors, applications, Wi-Fi, and more.
  • Supporting Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication).
  • Following proper company procedures such as response time, escalation, communication, and documentation.
Required Skills and Qualifications
  • 7+ years of IT experience in Desktop Support, Systems Engineering, Systems Administration.
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools.
  • End User Support/Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, MDM.
  • Support of Cloud products: Office 365, SharePoint/OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy.
  • Basic Exchange Server, Basic SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking: TCP/IP, LAN/DMZ/WAN, DHCP, DNS, Routing, Switching, VPN, and Firewalls.
Benefits
  • Mid-senior level position.
  • Full-time employment.
  • Information Technology job function.
  • Outsourcing and Offshoring Consulting industry.
Others

Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting

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