Assistant Manager

11 hours ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Role
The BPO WFM Assistant Manager will play a crucial part in driving business results through effective workforce management. The ideal candidate will have a strong background in capacity planning, scheduling, and real-time management.

Responsibilities
* Develop and execute strategic workforce management plans* Conduct regular performance reviews to ensure team goals are met* Identify training needs and develop strategies to address them* Foster a culture of excellence within the team

Requirements
* Bachelor's degree in a relevant field* Minimum 3 years of experience in a WFM supervisory role* Strong analytical and problem-solving skills* Excellent leadership and communication skills* Ability to adapt to changing priorities and deadlines* Flexibility to work in shift schedules and weekends as needed

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